Refund and Returns Policy

Unless specified otherwise, all products purchased from Puzzlebox 3D come with a 15-day return policy. If an item is defective, you can return or exchange it within 7 days of receiving it. Returns will not be accepted after 7 days. Non-defective printers and accessories are subject to a 15% restocking fee. Note: Only Puzzlebox 3D’s Technical Support or the printer manufacturer can confirm if a printer is defective.

Eligible items must be returned in their original condition with all parts and accessories included. As some printer manufacturers require the original packaging for repairs, we recommend keeping the packaging for the duration of the warranty period. Replacement packaging fees may apply if needed.

Customers are responsible for all return shipping costs. Refunds, returns, and replacements will be processed only after the products are received and inspected at our local warehouse, which may take up to 5 business days.

Items damaged or malfunctioning due to misuse or neglect by the customer will not be accepted for return.

To return an item, you must obtain a Returned Merchandise Authorization (RMA) by contacting our support team via email or phone. For exchanges, the returned item must be received by Puzzlebox 3D before a replacement is sent. If you need a replacement sooner, you can purchase a new item to be shipped immediately and get reimbursed after we receive the returned item.

After 7 days from receipt, products are covered under either the Standard Warranty (default) or Premium Warranty Plans (paid). Please check the details and inclusions of each warranty plan.

Puzzlebox 3D is not responsible for any customs, duties, taxes, or import fees for shipments to other countries. If a customer decides to abandon their shipment instead of paying these fees or returning the item(s) to us, no refund will be issued.

If an order is cancelled after it has shipped, it may be returned for a refund minus any applicable shipping charges. In case of a lost package, we will assist as much as possible, but the ultimate responsibility lies with the carrier.